Privacy Policy

Unspoken Word Designs

Last Revision: March 9th, 2020

Introduction

Unspoken Word Designs values its customers and respects their privacy. This Privacy Policy describes the types of information that we collect from and about you when you visit our website, www.unspokenworddesigns.com or when you visit one of our pop-up locations, as well as how we may use, share, and disclose that information. Your use of the website or your purchase from one of our retail locations signifies your assent to this Privacy Policy. For residents from the European Economic Area, Unspoken Word Designs is the data controller responsible for your personal data.

Information We Collect

Information You Provide

Unspoken Word Designs collects information from you when you choose to provide it to us, such as when you make a purchase, create an account, sign up for our email list, provide a product review or rating, or otherwise contact us. As described in more detail below, the information we collect may include your name, billing and shipping address(es), email address, payment card information, phone number, birthdate, account user name and password, and product rating or review. If you refuse to provide any requested information (whether or not required), you may not be able to take full advantage of any in-store services, the website or its features.

  • Make a Purchase: Through the website at any of our retail locations, you will be able to purchase Unspoken Word Designs products. We may ask for your name, billing and shipping address(es), telephone number, email address, and payment card information in order to process and confirm your order and ship your item(s) to you.
  • Email List: Through the website or at any pop-up location, you may add your email address to the Unspoken Word Designs email list. Unspoken Word Designs will never share your email address with, or sell your email address to, a third party that is not a Preferred Provider (as defined below) or that is otherwise directly or indirectly affiliated with Unspoken Word Designs.. You may opt out of receiving marketing emails from Unspoken Word Designs at any time by selecting the “unsubscribe” option within the email.
  • Ratings and Reviews: Through the website, you may provide a public rating or review of a product you purchased. You are required to provide your email address when you provide a public rating or review. We will not publish your email address, but please remember that any information you may disclose in these public areas of the website becomes public information. As a result, please exercise caution when disclosing personal information in these public areas.
  • Customer Service: If you engage with our Customer Service center by phone at 1-678-866-5342 or by email at unspokenworddesigns@gmail.com, you may be asked for information such as your name, email address, billing and shipping address(es), telephone number, and order number (if you have made a purchase). We use this information to assist you and address your needs.

Information Automatically Or Passively Collected

We may use cookies, pixel tags, or other technologies to automatically or passively collect certain information for online and offline marketing purposes when you use this website or interact with our emails and online advertisements.

  • Cookies: Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and used to collect information about your activities on the website. These cookies provide statistical data that helps us to improve our website and deliver better and more customized services.
  • Pixel Tags: Pixel tags are tiny graphic images on that help us analyze customer online behavior and measure the effectiveness of our website and advertising.

For example, we may automatically collect statistical information such as your IP address, operating system, browser type, and other technical information about your computer or device. We also may collect information about your use of the website, including the identity of the website that referred you to our website; the pages you view; the features you use; the links you click; the date and time you access the website; whether you receive, open, forward, or click-through emails and advertisements; and other usage data.

We also work with third-party business partners (“Preferred Providers”) that use tracking technologies to deliver advertisements on our behalf both online and offline. These companies may collect information about your visits to our website and your interaction with our advertising and other communications.

We use Google Analytics to collect information from you when you interact with our website and advertisements, including Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. This information is collected through the use of first party cookies, third party cookies, and web beacons, and may be shared with Google. If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/.

Tracking Options and Georgia Do Not Track Disclosures.

Cookie and pixels enable more customized advertising. To understand your choices for controlling your cookies and pixels, please review the information below:

  • To learn more about interest-based advertising, and to opt out of such collection and use for interest-based advertising by the Digital Advertising Alliance (DAA) participating companies, please visit http://optout.aboutads.info.
  • To opt out from the use of information about your online activities for interest-based advertising by Network Advertising Initiative (NAI) member companies, please visit http://optout.networkadvertising.org.
  • To opt out of the use of your mobile device ID for targeted advertising, please see http://www.aboutads.info/appchoices.
  • On your mobile device, you can adjust your privacy and advertising settings to limit your tracking for advertising or control whether you receive more relevant advertising.

When you opt out through one of these websites, an “opt-out” cookie is stored in your web browser indicating that you do not want to receive targeted advertisements. If you delete cookies generally, you will need to opt out again. Even if you opt out, you still may receive advertising from us that is not customized based on your service or usage information, or advertising from other third parties if they are not a DAA or NAI participating company.

You may also set your browser to limit the tracking described above, or to refuse cookies, as well as to remove cookies from your hard drive, but by doing so, you may not be able to take full advantage of all of our offerings. Check the “Help” menu of your browser or operating system to learn how to change your tracking settings or cookie preferences. Note that our systems may not recognize Do Not Track headers or requests from some or all browsers.

Combination Of Information

We may combine the information we receive from and about you, including information you provide to us online or at one of our pop-up locations and information we automatically or passively collect, to improve our website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.

Information Use

We may use the information we collect from and about you for various purposes, such as to provide services, process transactions, improve customer experience and engagement, and develop the website. We will have a lawful basis for processing your information if:

  • We need to process your information to provide you with products or service you have requested or to enter into a contract;
  • You have consented to such processing;
  • We have a legitimate interest for processing your data, like analytics, fraud prevention, improving the website and our business, and direct marketing; and/or we are legally required to process it.
  • We may use the information we collect from and about you for business purposes including but not limited to the following:
  • Provide services and communicate with website visitors;
  • Process transactions;
  • Respond to your inquiries;
  • Contact you when necessary;
  • Prevent and detect fraud and abuse; and/or as described to you at the point of collection.

We may also use the information we collect from and about you for commercial purposes including but not limited to the following:

  • Improve our website and your customer shopping experience; and/or
  • Send communications about our products, services, and promotions.

We may store this information for as long as is reasonably necessary to accomplish these tasks, unless the law permits or requires a longer period. For example, if you create an account, we may store any information associated with your account even after cancellation of your account. If you make a purchase, we will store any personal information associated with that purchase for as long as necessary to fulfill the order and process any returns.

Information Disclosure

We may disclose the information we collect from and about you (1) to our Preferred Providers, if the disclosure will enable them to perform a business, commercial, professional, or technical support function for us; (2) as necessary if we believe that there has been a violation of our rights or the rights of any third party; (3) to respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (4) as described to you at the point of collection.

Unspoken Word Designs may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use the information provided through the website in a manner that is consistent with this Privacy Policy.

Preferred Providers

We may contract with Preferred Providers to perform functions related to the website. Such Preferred Providers will have access to the information collected as necessary to perform their business functions for Kendra Scott, some of which are described in this Policy.

Our Commitment to Data Security

Unspoken Word Designs goes to great lengths to keep financial information private and safe, and we take certain physical, electronic, and administrative steps to maintain the security and accuracy of all the information we collect from and about website visitors and users.

While we will use every reasonable means to help ensure the security and integrity of our network and systems, we cannot guarantee our security measures.

How to Contact Us

If you no longer wish to receive direct mail from Unspoken Word Designs or have any questions about this Privacy Policy or the practices described above, please contact us at unspokenworddesigns@gmail.com. You also have the right to submit feedback to the applicable supervisory authority in your jurisdiction of residence.

Revisions to This Policy

We reserve the right to revise this Privacy Policy at any time. When we do, we will post any changes on this website. You can tell if the Policy has changed by checking the “Last Revision” date that appears at the top of the Policy. If we change the Privacy Policy in a material way, we will provide appropriate notice to you.